Legal
Last updated: 3 June 2026
This Privacy Policy explains how Choon collects, holds, uses, discloses, and otherwise handles personal information in connection with the Choon website, accounts, live music discovery tools, venue and artist profile features, event listings, analytics, referral pathways, communications, moderation, and related services. It is intended to support compliance with the Australian Privacy Principles where they apply to Choon, and to give users practical collection notices at or before key points where personal information is collected.
Operated by CHOON LIVE PTY LTD ACN 698 988 242 ABN 16 698 988 242.
References to Choon, we, us, or our mean the operator of the Choon platform. Privacy questions, access or correction requests, complaints, and legal notices can be sent through the Choon contact page. We may need to verify your identity or authority before acting on a request.
Choon may collect account and identity information such as username, email address, password hash, account role, date of birth, home city, profile image, authentication records, account status, verification details, login attempts, and security events. We may collect artist, venue, and business information such as names, biographies, venue addresses, suburbs, cities, states, postcodes, ABNs, websites, social handles, booking contacts, opening hours, profile claims, venue membership records, event details, ticket links, media embeds, images, posters, gallery captions, suggested edits, and moderation notes.
We may collect usage and technical information such as saved gigs, follows, likes, attendance intent, search terms, page views, outbound ticket clicks, referral events, analytics identifiers, approximate location signals, device and browser information, IP-derived security data, session data, cookies, logs, and interactions with emails or notifications. We do not ask users to provide sensitive information unless a feature clearly requires it; if you voluntarily publish sensitive information in public profile content, it may become visible to others.
We collect information directly from you when you create an account, log in, update a profile, submit a gig, claim a profile, request venue access, contact us, upload content, save or follow items, mark attendance intent, or use platform controls. We also collect information automatically when you use the service, including through cookies, analytics, server logs, security tools, and referral tracking. Some information may be collected from publicly available sources, third-party links supplied by users, ticketing or media services, authentication providers, service providers, or other users who submit corrections, claims, reports, or venue and artist information.
Choon handles personal information to create and secure accounts, authenticate users, provide role-based access, publish and manage profiles, display events, operate discovery maps and lists, personalise local discovery, process venue and artist workflows, review profile claims, moderate content, investigate abuse, provide support, send service messages, maintain legal and business records, improve product quality, measure engagement, attribute ticket referrals, prevent fraud, enforce Terms of Use, and comply with law.
We may also use information for business reporting, subscription or payment administration, promoted features, commercial analytics, product planning, legal compliance, dispute resolution, safety, and future ticketing or referral functionality. Where direct marketing is used, we will provide opt-out controls where required by law.
Artist and venue profiles are designed to be public promotional surfaces. Public profile information may be visible to visitors, other users, search engines, social previews, and third-party services that access public pages. Event listings, venue details, artist details, media, ticket links, and certain engagement signals may be public or visible to account holders according to product design.
Fan account details are intended to be more private. Date of birth, home city, saved gigs, and attendance planning information are used to support account features and discovery defaults, and are not intended to be public unless a feature clearly says otherwise. However, no online service can guarantee that every interaction remains private in every circumstance, especially where you choose to publish information, share links, communicate with others, or interact with third-party services.
Choon may use cookies, local storage, analytics identifiers, server logs, and similar technologies to keep users signed in, remember preferences, secure the service, measure traffic, detect abuse, understand product usage, attribute ticket referrals, and improve discovery. Some analytics and infrastructure providers may process information on our behalf. Browser settings may allow you to block or delete cookies, but doing so may affect login, preferences, security, analytics accuracy, and other platform features.
Choon may disclose or make information available to hosting providers, database providers, storage providers, email and notification providers, analytics providers, authentication providers, payment processors, ticketing and referral partners, mapping services, moderation tools, professional advisers, insurers, regulators, law enforcement, courts, dispute bodies, corporate transaction counterparties, and other service providers where reasonably necessary for the purposes described in this Policy.
Some providers, infrastructure, support personnel, or subprocessors may be located outside Australia or may store or access information in overseas locations such as the United States, the European Union, or other regions used by cloud, analytics, communications, payment, and security providers. Where Australian Privacy Principles require safeguards for cross-border disclosure, Choon will take reasonable steps appropriate to the circumstances, such as using reputable providers, contractual protections, access controls, and security measures.
Choon uses reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures may include access controls, password hashing, secure cookies, role-based permissions, logging, monitoring, infrastructure controls, backup controls, and moderation workflows. No internet-based service can guarantee absolute security, and users remain responsible for keeping login details secure and using strong, unique passwords.
If Choon becomes aware of a data breach involving personal information, we will assess the incident and take steps required by applicable law, including notification under the Notifiable Data Breaches scheme where required.
We keep personal information for as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining account and business records, preserving moderation history, resolving disputes, enforcing terms, complying with legal obligations, preventing fraud, maintaining backups, and supporting legitimate business interests. Retention periods vary depending on the type of information, account role, sensitivity, legal requirements, dispute status, moderation concerns, and operational need.
Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, request deletion of certain information, withdraw consent where processing is based on consent, or raise a privacy complaint. Some information can be changed directly in account or profile settings. We may refuse, limit, or defer a request where permitted by law, including where identity cannot be verified, the request affects another person, information must be retained for legal or security reasons, or access would be unlawful or unreasonable.
If you make a privacy complaint, we will take reasonable steps to assess and respond. If you are not satisfied with our response and Australian privacy law applies, you may be able to complain to the Office of the Australian Information Commissioner.
Choon may use automated recommendations, sorting, filtering, ranking, deduplication, fraud signals, and moderation signals to personalise discovery, prioritise events, identify local relevance, surface venues or artists, protect the platform, and improve product quality. These systems are intended to support discovery and operations, not to make decisions with legal or similarly significant effects about users. Where future law requires additional disclosures about automated decisions, Choon will update this Policy and related notices.
Choon is not directed to children under 13. Users under 18 must use the service only with parent or guardian consent and supervision where required, and must not use the service to access age-restricted venues, alcohol-related offers, adult events, or other content or activities they are not legally permitted to access. If we become aware that we have collected information from a person who is not permitted to use the service without required consent or supervision, we may remove the relevant information or account.
Choon may link to or embed third-party services such as ticketing platforms, maps, streaming services, social networks, video providers, payment services, authentication providers, and venue or artist websites. Those third parties may collect, use, disclose, or store information under their own policies. Choon is not responsible for third-party privacy practices, security, or content.
Choon may update this Privacy Policy to reflect changes in law, technology, providers, product features, commercial operations, moderation practices, security measures, or user expectations. Updated versions take effect when published or when otherwise notified. If a change is material and you have an account, we may take reasonable steps to notify you. Continued use of the service after an update means you acknowledge the updated Policy to the extent permitted by law.